PDRL Products Shipping Policy
1. Order Processing
- All hardware orders are processed within 3-4 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of delays due to verification, stock unavailability, or operational factors, customers will be notified promptly.
2. Shipping Methods & Delivery Timelines
We offer multiple shipping options based on destination and urgency:
Domestic Shipping (Within Country)
- Standard Shipping: 4-7 business days
Delivery estimates may vary depending on customs clearance, remote locations, and courier constraints.
3. Shipping Costs
- Shipping charges are calculated based on weight, dimensions, and destination.
- Total shipping fees will be shown at checkout before payment.
- For bulk or enterprise orders, custom shipping quotations may apply.
4. Order Tracking
- Once shipped, customers receive an email with the tracking number and courier details.
- Tracking updates may take up to 24 hours to reflect on the courier’s system.
5. Packaging & Handling
- All hardware is packaged with industry-standard protective materials to avoid transit damage.
- Fragile or high-value components receive additional cushioning and sealed packaging.
6. Damaged or Missing Deliveries
If an order arrives damaged, incorrect, or incomplete:
- Notify us within 48 hours of delivery.
- Share photos/videos of the package and item.
- Our team will assist with replacement, repair, or claim processing with the courier.
7. Lost Shipments
If tracking shows no movement or the package is lost:
- We will coordinate with the courier for investigation.
- Replacement or refund will be offered once the claim is verified.
8. Contact for Shipping Support
For shipping-related queries, assistance, or special requests:
Email: orders@pdrl.in
Phone: +91 77700 13322
